After Sales Services

4 articles

How can I cancel my booking request?

You can cancel an intervention from your customer account , on our website. The mechanic will be notified immediately. There are no cancellation fees, even for last-minute cancellations. Unless you f…

Updated 1 hour ago by Lisa

The mechanic is late. What can I do?

No news about the mechanic? You can get in touch with us at [email protected] We will help you as soon as possible to ensure that the repair can be carried as planned. Otherwise we will do what is…

Updated 2 weeks ago by Johann Gendron

There is an issue after the repair. What can I do?

Are you experiencing another issue after your bicycle was serviced? Go to your customer account within 14 days to report it to us. We will book another call-out with a mechanic from our network to as…

Updated 2 weeks ago by Emilien

How long does it take to get an answer from your support team?

Our team will usually provide you with a response within a few hours. This timeframe can be extended depending on the volume of requests. Requests received are processed in order of priority: Priorit…

Updated 2 weeks ago by Lisa

(opens in a new tab)