There is an issue after the repair. What can I do?
Are you experiencing another issue after your bicycle was serviced? Go to your customer account within 14 days to report it to us. We will book another call-out with a mechanic from our network to assess whether your problem falls under the scope of the after-sales service and rectify it.
- You will not be charged for travel costs.
- You will not be charge for the service if falls under the scope of the after-sales service
Select the intervention you wish to report and then click on "report a problem".